FAQ

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, UnionPay, Maestro, American Express, and Shop Pay.

Q: Can I change or cancel my order after it's placed?
A: You can request changes or cancellations within 2 hours of placing your order.

Q: Where do you ship to?
A: Currently, we only ship within the United Kingdom.

Q: How long does it take to process my order?
A: Order processing typically takes 1-3 business days (Monday to Friday).

Q: What is the delivery timeframe?
A: You can expect your order to arrive within 5-7 business days (Monday to Friday) after processing.

Q: What are your shipping costs?
A: We offer free shipping on all orders.

Q: Will I receive tracking information for my order?
A: Yes, tracking information will be emailed to you once your order ships.

Q: What is your return policy?
A: You have 30 days from receiving your order to request a return.

Q: Who pays for return shipping?
A: Customers are responsible for the cost of return shipping.

Q: How long does it take to receive a refund?
A: Refunds are processed within 4-7 business days (Monday to Friday) of receiving the returned item.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.

Q: What are your customer service hours?
A: Our customer service team is available Monday - Friday: 8:00 AM - 5:00 PM GMT & Saturday and Sunday: 09:00 AM - 4:00 PM GMT

Contact Information

Customer Service Hours

Monday–Friday: 8:00 AM – 5:00 PM GMT
Saturday–Sunday: 9:00 AM – 4:00 PM GMT

Average response time: We aim to respond within 24 hours on business days (Monday to Friday).

Business Information

Store Name: Harevi

Business Address:
Wolkaarderstraat 22
Schiedam PK 3123
Netherlands

Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom