Refund Policy

We understand that sometimes a purchase does not work out as expected. If you would like to send an item back, Harevi offers a 30-day return period subject to the conditions below. Your statutory consumer rights may provide additional protections depending on where you live, and those rights remain unaffected by this policy.

When You Can Return An Item

You have 30 days from the delivery of your order to contact us about a return.

Returned items should meet the following requirements:

  • The return request is made within the 30-day return period.
  • The item has not been used, apart from reasonable handling to examine it.
  • The item remains in its original condition as far as reasonably possible.
  • The original packaging is included where reasonably possible.

Items that have been misused, intentionally damaged, altered, or worn substantially beyond what is needed to inspect them may not qualify for a return.

Starting A Return

Before putting a return in the mail, please reach out to our support team. This allows us to check the request and give you the information needed to return the item.

Email: support@harevi.com

To help us process your request, please send:

  • Your order number
  • Your name
  • A short explanation of why you are returning the item
  • Photos if the item has arrived with a problem

Once we have reviewed the request, we will confirm whether the return can proceed and provide the relevant instructions. Items should not be sent back before you have contacted us. Returns arriving without prior contact may take longer to process.

Sending Your Return

Unless the item arrived wrong, damaged, or defective, the cost of returning it is the customer's responsibility.

We suggest using a tracked service when sending your parcel. Once a return has been handed to the carrier, Harevi cannot take responsibility for a parcel that is lost in transit. Tracking showing delivery to us does not itself constitute approval of the return. Each return is reviewed after the item reaches us and has been inspected.

Receiving Your Refund

After receiving your return, we will check the item and confirm whether the refund has been approved.

Approved refunds are sent back to the payment method used for the original purchase within 4–7 business days, Monday through Friday. Depending on the bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are not refunded where applicable, unless the return is related to an issue caused by us.

If Something Arrives With A Problem

If you receive an item that is wrong, damaged, or defective, please contact us within 7 days of delivery. Send us the relevant details and, where helpful, photos of the issue. We will review the situation and determine the most suitable solution, which may be a replacement, repair, or refund.

Exchanges

Looking for another size or need a replacement? Contact our support team and we will check what options are available. Exchanges are considered individually and depend on stock availability.

Items We Cannot Accept Back

A return may be declined if an item has been intentionally damaged, altered, misused, or excessively worn. Products sold as final sale may also be excluded from returns where applicable law allows this.

This does not affect any mandatory consumer rights that apply to your purchase based on your place of residence.

Changing Or Cancelling An Order

If you change your mind shortly after placing an order, you can ask us to cancel it within 2 hours. Contact support@harevi.com as soon as possible.

We cannot guarantee that a cancellation will be possible once an order has entered processing. If it is already being processed, you can instead request a return once the order has been delivered, subject to the terms of this policy.

Contact Information

Customer Service Hours

Monday–Friday: 8:00 AM – 5:00 PM GMT
Saturday–Sunday: 9:00 AM – 4:00 PM GMT

Average response time: We aim to respond within 24 hours on business days (Monday to Friday).

Business Information

Store Name: Harevi

Business Address:
Wolkaarderstraat 22
Schiedam PK 3123
Netherlands

Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom