Shipping Policy

Getting your order from Harevi to your door starts with careful preparation and clear delivery expectations. This page explains when orders are handled, how long delivery usually takes, and what to do if something does not go according to plan.

Shipping is free at Harevi.

Before Your Order Ships

Once your payment has been confirmed, your order enters our processing queue. Orders are prepared within 1–3 business days, Monday to Friday.

Orders placed over a weekend or public holiday will move into processing on the next available business day.

Daily Order Cut-Off

Orders placed by 2:00 PM GMT can begin processing on that business day. Orders received after the daily cut-off will be handled from the following business day.

UK Delivery Times

For orders delivered within the United Kingdom, delivery generally takes 5–7 business days, Monday to Friday once the order has been processed and dispatched.

This timeframe is an estimate rather than a guaranteed delivery date. Transit times can occasionally be extended by customs procedures, carrier delays, or events outside Harevi's reasonable control.

When Your Parcel Is On Its Way

As soon as your order leaves us, we will send a shipping confirmation email. If tracking is available for your shipment, the email will contain the tracking details.

New tracking information can take up to 48 hours to appear in the carrier's system. If the tracking link does not show movement immediately, there is usually no need to worry.

When Delivery Takes Longer

Estimated delivery times can sometimes be affected by circumstances that arise after an order has left our hands. Customs checks, carrier interruptions, public holidays, unusually high shipping volumes, and other unforeseen circumstances can all add time to transit.

If your parcel has not arrived within the estimated delivery period, please contact us at support@harevi.com. Include your order number where possible, and our team will look into the shipment and help you with the available next steps.

Make Sure Your Details Are Right

Please double-check your shipping information before completing your purchase. Harevi relies on the address and delivery details provided at checkout, and we cannot take responsibility for delays resulting from information entered incorrectly or incompletely by the customer.

Need To Change Or Cancel An Order?

If you have placed an order and need to make a change or request a cancellation, get in touch with us as soon as possible at support@harevi.com.

We may be able to make changes before your order enters processing. Once an order has been processed or dispatched, however, it may no longer be possible to alter or cancel it.

If your order has already been dispatched, you can request a return after delivery in accordance with our Refund Policy.

If Your Order Arrives With An Issue

While orders are prepared with care, damage during transit or a fulfillment issue can occasionally occur. If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly.

To help us understand what happened, include clear photographs of the item, the packaging it arrived in, and the issue itself. Send these details together with your order information to support@harevi.com.

Our support team will review the details and work with you on an appropriate resolution.