Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Harevi collects, why we need it, how it may be used, and the choices available to you when you shop with us or browse our website.

Information You Provide

When you place an order or contact us, you may provide information such as your name, billing and delivery address, email address, and payment details. We use this information to complete purchases, arrange delivery, communicate with you about your order, respond to support requests, and handle returns or other service-related matters.

Some information is collected automatically when you visit our website. This may include your IP address, browser and device details, operating system, and information about how you interact with our website. We use this technical information to maintain the website, understand how it is being used, identify areas for improvement, and provide a smoother shopping experience.

Where you have chosen to receive marketing communications, we may also use your email address to send information about new products, special offers, store updates, and other news from Harevi.

How We Use Your Information

We collect and use personal information only where there is a relevant reason to do so. This may include processing and fulfilling your order, handling payments, arranging shipping, providing customer assistance, managing returns, maintaining our website, improving our services, and communicating important information about your purchases.

Where marketing requires your permission, we will ask for your consent before sending promotional communications.

Your Consent And Choices

When you provide information to place an order, make a payment, arrange delivery, access your account, or request assistance with a return, you give us permission to use that information for the purpose for which it was provided.

If we would like to use your information for a separate purpose, such as promotional communication, we will request your permission where required or give you an appropriate way to opt out.

You can withdraw your consent for future marketing communications at any time by contacting us at support@harevi.com. You may also unsubscribe from promotional emails using the unsubscribe option included in those messages.

When Information May Be Shared

We do not share personal information without a relevant business or legal reason. Information may be disclosed when necessary to comply with applicable laws, respond to valid legal requests, meet governmental requirements, investigate suspected fraud, protect our rights, or enforce our policies and terms.

Shopify And Our Online Store

Harevi uses Shopify to provide the infrastructure that powers our online store. Shopify supports functions such as checkout, payment processing, order management, and other parts of the shopping experience.

Information connected with your use of our store may therefore be processed or stored through Shopify's systems, databases, servers, and applications. These systems are protected by security measures designed to safeguard the information handled through the platform.

Payment Information

Payments made through our available payment gateways are handled using encrypted connections and security measures designed for payment processing. Where applicable, payment processing is carried out in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Payment information is retained only for as long as reasonably necessary to complete the transaction and meet applicable legal or operational requirements.

For additional information about how Shopify handles data and transactions, you can review:

Services We Use

Harevi may rely on trusted third-party providers to carry out specific parts of our business. These may include companies involved in payment processing, shipping, website analytics, marketing, hosting, and other services that help us operate the store.

Only information reasonably needed for the relevant service may be shared with these providers. Depending on where a provider operates, your information may also be processed in a country other than the one in which you live.

Once you leave our website or choose to interact with an external service, that service's own privacy policy and terms may apply instead of this Privacy Policy. We recommend reviewing the policies of any third-party service before providing information directly to it.

Links To Other Websites

Our website may occasionally contain links to websites or services operated by other companies. These links are provided for convenience, but Harevi does not control the privacy practices or content of external websites. Any information you provide to another website is subject to its own policies.

Website Analytics

We may use analytics services, including Google Analytics, to understand how visitors interact with our website. This can provide information such as which pages are visited, how visitors move through the store, general traffic patterns, and how our website performs.

This information helps us identify technical issues, improve website navigation, and make the overall shopping experience more useful.

Keeping Information Secure

We take reasonable steps to protect the personal information entrusted to us. Security measures are used to reduce the risk of unauthorized access, disclosure, alteration, misuse, or loss.

Sensitive information is transmitted using secure connections, including SSL technology, and appropriate encryption and security controls are used where applicable. Despite these safeguards, no method of transmitting or storing information online can guarantee absolute security.

Cookies And Similar Technologies

Harevi uses cookies and similar technologies as part of the normal operation of our website. These technologies can help remember preferences, keep certain website functions working, understand how visitors use the store, and improve website performance.

Cookies and related technologies may also be used to make advertising and product recommendations more relevant across our website and, where applicable, third-party platforms.

For more information about Shopify's use of cookies, please visit Shopify's Cookie Policy.

Cookie Settings

Most browsers accept cookies automatically, but you can adjust your browser settings to block or remove them. You may also be able to manage certain cookie choices through the cookie notification displayed on our website.

Please keep in mind that restricting cookies may affect the way some parts of the website function or limit certain features of the shopping experience.

Changes To This Policy

We may revise this Privacy Policy from time to time as our business, services, technology, or legal requirements change. When an updated version is published, the revised policy will take effect from the date stated or, where no date is provided, upon publication.

If we make a material change to the way personal information is collected, used, or shared, we will take reasonable steps to make the change clear on our website.

If Harevi is involved in a merger, acquisition, restructuring, or sale of all or part of the business, personal information may be transferred as part of the relevant business assets, subject to applicable law and any rights you may have.

Questions About Your Privacy

If you have a question about this Privacy Policy or would like to contact us regarding your personal information, please reach out to support@harevi.com.

Contact Information

Customer Service Hours

Monday–Friday: 8:00 AM – 5:00 PM GMT
Saturday–Sunday: 9:00 AM – 4:00 PM GMT

Average response time: We aim to respond within 24 hours on business days (Monday to Friday).

Business Information

Store Name: Harevi

Business Address:
Wolkaarderstraat 22
Schiedam PK 3123
Netherlands

Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom